This document is published in compliance with:
- The Digital Personal Data Protection (DPDP) Act, 2023 (India)
- The Information Technology Act, 2000 and IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
- Google Ads Policies (including Google Customer Match, Remarketing, and Health / Sensitive Category Advertising Policies)
1. Information We Collect
Under the DPDP Act, 2023, Radiant Clinics acts as the Data Fiduciary for the personal data collected through this website. We collect only the data necessary to provide you with consultation, healthcare services, and an improved browsing experience.
A. Personal Data Provided Directly by You (Data Principal)
When you fill out contact forms, request a call back, book a consultation, or reach out via WhatsApp/email, we may collect:
- Contact Information: Full Name, Email Address, Phone/WhatsApp Number.
- Location Data: City, State, or Pincode.
- Consultation Details: Images of scalp/hair loss area (if voluntarily uploaded for pre-consultation analysis), preferred treatment, or clinical queries.
B. Automatically Collected Technical & Usage Data
When you navigate our website, our servers and third-party tools (such as Google Analytics and Google Tag Manager) automatically log:
- Device & Network Information: IP address, browser type, operating system, device fingerprint, and referral URLs.
- Behavioral Data: Pages visited, time spent on pages, buttons clicked, and conversion tracking data.
2. Purpose and Legal Basis for Data Collection
We process your digital personal data strictly for specified, explicit, and lawful purposes based on your explicit consent or legitimate uses under applicable Indian law:
| Category of Data | Purpose of Processing | Legal Basis |
|---|---|---|
| Contact Details | Contacting you to confirm hair transplant appointments, answering queries, and providing pre/post-procedure advice. | Consent (DPDP Act Sec 6) |
| Scalp Images / Queries | Preliminary assessment by our medical team prior to offline clinical consultation. | Explicit Consent |
| Analytics & Site Optimization | Improving website layout, monitoring site security, and optimizing loading times. | Legitimate Business Interest / Consent |
| Marketing & Ad Attribution | Measuring Google Ads performance, call tracking, and attribution modeling. | Explicit Cookie Consent |
3. Google Ads & Third-Party Advertising Policy Compliance
We use Google Ads (including Google Search Ads, Display Network, and Google Analytics) to promote our hair restoration services. We strictly adhere to Google’s Ad Policies regarding privacy and sensitive categories.
A. Google Analytics & Conversion Tracking
We use Google Analytics to collect non-personally identifiable information (NPII) to evaluate how visitors interact with https://hairtransplantradiant.in/. Google Analytics uses first-party cookies to collect data. You can opt out of Google Analytics tracking via the Google Analytics Opt-out Browser Add-on.
B. Healthcare and Sensitive Interest Category Advertising
Google Ads restricts personalized advertising (remarketing and targeted ads) based on sensitive health conditions. In strict compliance with Google’s Healthcare in Personalized Ads Policy:
- We do not use sensitive health data, hair loss status, or clinical history to build personalized retargeting lists.
- We do not pass Personally Identifiable Information (PII)—such as your name, medical query, or phone number—to Google Ads cookies or pixels.
- Any audience lists created for Google Ads outreach comply fully with Google’s restricted category rules for medical procedures.
C. First-Party Data & Google Customer Match
If you submit your phone number or email to request a consultation, we may use hashed (SHA-256) contact details via Google Customer Match solely to measure ad conversions or exclude existing leads from redundant ad campaigns, strictly in accordance with Google’s Data Use Policies.
4. Cookies and Tracking Technologies
Cookies are small text files stored on your device to enhance navigation.
- Essential Cookies: Required for basic website functionality (e.g., form submissions, security).
- Analytical Cookies: (e.g., Google Analytics) Help us understand visitor counts and traffic sources.
- Advertising Cookies: Used to measure the effectiveness of our advertisement campaigns.
Managing Cookies: You can set your web browser to refuse or block cookies. However, disabling essential cookies may affect website functionality.
5. Data Sharing and Third-Party Disclosures
Radiant Clinics does not sell, rent, or trade your personal data to third parties. We only share your data with trusted partners under strict confidentiality agreements for lawful business purposes:
- Service Providers / Data Processors: Hosting providers, CRM software, SMS/WhatsApp messaging gateways, and digital marketing platforms operating on our behalf under data protection contracts.
- Legal & Regulatory Obligations: If required by Indian law enforcement, court orders, or government mandates under the DPDP Act or IT Act.
6. Data Protection Rights under DPDP Act, 2023 (India)
As a Data Principal under Indian law, you hold the following rights regarding your digital personal data:
- Right to Access: Request a summary of your personal data processed by Radiant Clinics and the identities of third parties with whom it has been shared.
- Right to Correction & Erasure: Request correction, updating, or complete deletion of your personal data when it is no longer required for consultation or legal purposes.
- Right to Withdraw Consent: Withdraw your consent for marketing or data processing at any time. Withdrawal will not affect the lawfulness of processing done prior to withdrawal.
- Right of Grievance Redressal: File a complaint regarding your privacy concerns with our designated Grievance Officer.
- Right to Nominate: Nominate an individual who shall exercise your data privacy rights in the event of death or incapacity.
To exercise any of these rights, please contact our Grievance Officer using the details in Section 9.
7. Data Security Safeguards
In accordance with the DPDP Act 2023 and IT Security Rules, Radiant Clinics implements robust technical, organizational, and administrative safeguards to protect your personal data against unauthorized access, loss, alteration, or disclosure:
- SSL Encryption: HTTPS encryption across the entire https://hairtransplantradiant.in/ domain.
- Access Control: Restricted, role-based access to patient inquiry forms and consultation records.
- Secure Storage: Firewalls, encrypted database storage, and routine vulnerability checks.
8. Retention of Personal Data
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected (such as scheduling consultations or providing post-op care) or to satisfy legal, statutory, and accounting mandates. Once data is no longer required, it is securely destroyed or anonymized.
9. Grievance Redressal Officer & Contact Details
Under the Digital Personal Data Protection Act, 2023, and IT Rules, 2011, Radiant Clinics has appointed a Grievance Officer to handle data protection inquiries and complaints:
- Organization Name: Radiant Clinics
- Website: https://hairtransplantradiant.in/
- Designation: Privacy & Grievance Officer
- Email Address: radiantaesthetics01@gmail.com
- Contact Number: +91 9333919333
- Clinic Address: 42, Vikash Marg Rd, Opposite Heera Sweets, Veer Savarkar Block, Laxmi Nagar, Delhi – 110092, India
We will acknowledge your privacy request or grievance within 48 hours and resolve it within 30 days of receipt.
10. Updates to This Privacy Policy
We reserve the right to update or modify this Privacy Policy to reflect changes in legal mandates (such as DPDP Rules), technology, or our clinic procedures. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this page periodically.